Frequently Asked Questions

Q: How does the West hiring process work?

A: Our hiring process works as follows:

• Register – Create your Careers user name and password by clicking on “Apply Now” and then “Register Here.” Select “My Profile” and complete your contact information. Be sure to retain your user name and password for your records.


• Online Application – Select the job in your location that matches your interest and experience, and complete and SUBMIT your application. HR will not receive your application if you select SAVE FOR LATER, so you must SUBMIT. When we have successfully received your application, the system displays a message acknowledging your application and sends an email confirmation to you.


• Screening/Interviewing – For agent positions, you must go to your local West employment office to continue the process. Please do not wait for a phone call. There, you may be further screened, interviewed and considered for a position in an upcoming training class. The HR staff will be happy to answer all of your questions.


• Background Checks/Drug Tests – For certain positions, West may conduct background checks and/or drug tests as part of the employment process.

Q: How do I create my profile?

A: Visit Apply Now and click on “Register Here” to complete your login. Once logged in, click on “Edit Profile” under My Career Tools and follow the prompts.

After registering, you can submit your candidate information in three ways:

• Attach a resume/C.V., which auto-populates your personal information
• Copy and paste a resume/C.V., which auto-populates your personal information
• Create a resume/C.V. using our online builder

Select the method you prefer, then click “Save and Continue.”

You will also have an option to indicate job preferences, education and work experience and how you found out about West career opportunities.

Q: What is a Basic Search?

A:A basic search allows you to search the jobs database for job openings using a keyword search and/or the time frame of when the job opening became available. Five results will display at one time. Please be sure to click through all results pages. We highly recommend using the Advanced Search feature for more accurate job search results.

Please be sure to use the “Next” and “Previous” buttons to view all results, as only five job posting results will display at one time.

* Important Note: The search defaults to job openings posted within the last month. To increase the search results, select “Anytime” in the search options field.

Q: What is an Advanced Job Search?

A: An advanced search allows you to search the jobs database for job openings using a wider selection of criteria. You can narrow the results to create a more custom job search. By using Advanced Job Search, you can search for open jobs using keywords, locations, job families, job opening ID# and other helpful fields.

* Important Note: The search defaults to job openings posted within the last month. To increase the search results, select “Anytime” in the search options field.

Q: Can I save my search criteria to use in the future?

A: Yes. After entering in your search criteria, click on “Save Search.” Name your search for future reference and quicker searches. Click on “Save Search” to complete the process. You can access this, and all saved searches, in the future by logging in to your profile and selecting My Saved Searches.

Q: Can I be notified when new job openings are posted that match my search criteria?

A: Yes. When saving your search for future use (see Q&A above), you have the option to select “Use As Job Agent.” By selecting this function, you are asking to be notified when any new jobs are posted that match your set criteria. If you would like to receive email notifications when new jobs become available, check the box next to “Use As Job Agent” and enter a valid email address in the field next to “Send Job Agent notification to:” and you will be set up for notifications. You can opt out of notifications at any time.

Q: I am a former West employee; how do I access my W-2 tax form?

A: All current and former West employees have access to their end-of-year tax information, including W-2 forms and paystubs, through ADP's iPayStatements service. Please click here for information on how to register and to use iPayStatements click here. If you have further questions regarding using ADP iPayStatements or your tax information, please contact West's Payroll department directly at Payroll-Epay@west.com.