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Customer care associates process various incoming phone calls for assigned clients and programs, which may include providing billing, account, or technical support.
Customer sales representatives are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs.
Technical support representatives are responsible for monitoring system activity and functions and ensuring resolution and documentation of systems problems in an efficient, timely and accurate manner.
Customer service agents process various incoming and outgoing calls from numerous clients in accordance with established policies, procedures, and quality standards, as well as any federal laws and regulations.
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